We will treat customers fairly, with dignity and respect.  We will be honest, open and transparent.

Pledge Two

There is no requirement to make any loan repayments during the term of the loan.

Pledge Three

Your home will remain yours to live in for as long as you choose to do so, so long as a repayment event is not triggered by a borrower. Our “Loan Repayment Guarantee” means that, so long as all of the conditions of the loan have been met, the amount that will be required to be repaid following a borrower's death or moving out will never exceed the sale proceeds of the property. There is no extra charge to you for this guarantee, although this unique facility should give you and your family additional peace of mind.

Pledge Four

It is important that you are absolutely happy with all aspects of SF HELP. We will explain SF HELP to you in detail, and answer any questions that you might have. However, we also insist on our clients getting independent financial planning advice in the process of applying for SF HELP, as we want to make sure that everything has been fully explained and discussed with you from the broadest possible perspective. If at any time you want to contact Seniors’ Finance regarding the loan or any related matter, we'll be here to SF HELP you.

Pledge Five

We believe that we have a responsibility to conduct ourselves in an appropriate manner, which is why we are committed to adhering to SAHERPA's Code of Conduct.